Keeping in view the observations made by the Hon’ble Supreme Court for coordinated working of NCPCR and SCPCRs and Section 13(2) of CPCR Act, 2005, NCPCR will be providing access to all SCPCRs on the “E-Baal Nidan” portal. NCPCR will be providing user IDs and Passwords to the State Commissions to enable them to view the complaints registered on the portal to take necessary action.
Further, the portal will have an option of transferring the registered complaints from NCPCR to the concerned State Commission, In case, the State Commission has already taken cognizance of the case. An option of joint inquiry will also be provided to the State Commissions if they want involvement of NCPCR in complaint resolution.
The Commission has revamped this portal in 2022 to include new features which would be beneficial for the complainants as well as the Commission while dealing with complaints.
Some of the new features include bifurcation of complaints based on the nature of the complaint into their subject matters like Juvenile Justice, POCSO, Labour, Education etc, internal monitoring and transfer of complaints in the Commission, tracking of complaints at every stage in a more mechanised and time bound manner.
The Commission, to fulfil its mandate and functions under Section 13 of the CPCR Act, 2005 had developed an online complaint mechanism “E-BaalNidan” in 2015. It is an online portal with the Web Address, www.ebaalnidan.nic.in, wherein any person can register a complaint reporting about any violation committed against a child and after such registration, the complainant will get a complaint registration number.
Through this number, the progress of redressal of the complaint in the Commission can be tracked by the complainant. The registration form is prepared in a way that all the aspects of a complaint can be enumerated and details can be provided by the complainant.